- All purchases to be returned must be returned in the original condition as received, unused and with all tags attached and purchase invoices for the item. The return request must be submitted within 24 hours of receipt.
Goods that can be returned
* Items that are damaged or have a manufacturer defect:
Items are classified as damaged or have a manufacturer defect if they were received in visibly damaged condition. The products are not considered damaged if they were damaged after use.
* If there is a fundamental difference between the specifications of the item at our website and the item received in terms of color, shape, measurements or the material used in manufacturing.
*Please note that we keep the right to refuse any return shipments if the handicraft product has been tampered with in any way.
Upon Your Request, we can proceed to refund the amounts resulting from the return or cancellation process to your credit card account. This process takes about (30 working days) starting from the date of canceling the orders in case of cancellation request or from the date of receiving the item in our warehouse in case of a return request .