Return
Policy
- All
purchases to be returned must be returned in the original condition as
received, unused and with all tags attached and purchase invoices for the item.
The return request must be submitted within 24 hours of receipt.
Goods that can be returned
1. Items that are damaged or have a manufacturer defect upon receipt:
Items
are classified as damaged or have a manufacturer defect if they were received
in visibly damaged condition. The products are not considered damaged if they
were damaged after use and cannot be returned.
2. If
there is a fundamental difference between the specifications of the item on our
website and the item received in terms of color, shape, measurements, or the
material used in manufacturing.
Money
Refund:
Upon
Your Request, we can proceed with refunding the amounts resulting from the
return or cancellation process to your credit card account. This process takes
about (30 working days) starting from the date of cancelling the orders in case
of cancellation request, or from the date of receiving the item in our
warehouse in case of a return request.
- Please note that we
have the right to refuse any return shipments if the handicraft product
has been tampered with in any way.