purchases to be returned must be returned in the original condition as
received, unused and with all tags attached and purchase invoices for the item.
The return request must be submitted within 24 hours of receipt.
Goods that can be returned
1. Items that are damaged or have a manufacturer defect upon receipt:
Items are classified as damaged or have a manufacturer defect if they were received in visibly damaged condition. The products are not considered damaged if they were damaged after use and cannot be returned.
2. If there is a fundamental difference between the specifications of the item on our website and the item received in terms of color, shape, measurements, or the material used in manufacturing.
Upon Your Request, we can proceed with refunding the amounts resulting from the return or cancellation process to your credit card account. This process takes about (30 working days) starting from the date of cancelling the orders in case of cancellation request, or from the date of receiving the item in our warehouse in case of a return request.
- Please note that we have the right to refuse any return shipments if the handicraft product has been tampered with in any way.